Free tool

Is your PG&E job late?

Two dates and a job type. See how your job compares with the CPUC's energization targets and PG&E's own averages, and what to do next.

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What this checks

Since SB 410 and CPUC Decision D.24-09-020, PG&E reports its energization times against targets set by the CPUC. Most builders never see those numbers, so they do not know when to push. This tool compares your dates with them.

StepAverageMaximumClock starts
Decision on your application10 days45 daysComplete application received
Main-panel upgrade30 days45 daysApproval
Rule 16 service182 days335 daysApproval
Rule 15 line extension182 days357 daysApproval
Rule 15 + 16 combined182 days306 daysApproval
Rule 29 EV charging182 days335 daysApproval

All calendar days. For Express Connect jobs (residential, up to 320A, overhead) PG&E's own published averages are about 34 days to approval and about 66 more to energization. PG&E publishes no fixed timeline for demolition disconnects.

The clock pauses on your side. Unpaid fees, missing permits, a panel that is not installed, a trench that is not ready or a missing easement all stop PG&E's clock. If any of those are open, fix them first; they are usually the fastest win.

If it is late

  1. Email your PG&E job owner. Ask for a revised date in writing and the name of the person accountable for it.
  2. No answer in 48 hours: go to their supervisor.
  3. Use Escalate Issue in PG&E Your Projects (Project ID, then the Actions tab).
  4. Past the CPUC maximum: report it to the CPUC through its energization delay form.

Or hand it to MeterSet: escalating stalled PG&E jobs is most of what we do.

Questions builders ask

How long does PG&E have to decide on my application?

The CPUC target is 10 calendar days on average and 45 at most, counted from when PG&E receives a complete application.

When does the CPUC energization clock start?

When PG&E approves your request, not when you submit it. Customer-side holds such as unpaid fees, missing permits or a panel that is not installed stop the clock.

What are the CPUC targets for new service?

Rule 16 service work: 182 days average, 335 maximum. Rule 15 line extensions: 182 average, 357 maximum. Combined Rule 15 and 16: 182 average, 306 maximum. Main-panel upgrades: 30 average, 45 maximum. All calendar days from approval.

What can I do if PG&E is past the target?

Ask your PG&E job owner in writing for a revised date and who is accountable for it, go to their supervisor after 48 hours without an answer, use Escalate Issue in Your Projects, and report the delay to the CPUC if it is past the maximum.

Want PG&E off your desk?

MeterSet files, tracks and escalates PG&E work for Bay Area builders — new service, upgrades, temp power, disconnects. Flat fees. Weekly updates. 250+ utility engagements.

Check if your job qualifies for Express ConnectStart a project with MeterSet

PG&E guides

How long does PG&E take for new electric service?Application to energization, by project type — and what the CPUC now requires.PG&E Express Connect: who qualifies, how long it takesThe ~100-day fast path for residential jobs up to 320A, and the two deadlines that knock you out of it.Upgrading to 200A or 400A with PG&EPanel upgrade, service upgrade, added load — which path you're on and what PG&E needs.PG&E temporary power for construction sitesWhen temp power is fast, when it isn't, and what to have ready before you apply.PG&E electric and gas disconnects for demolitionGetting services terminated before the demo permit — the step that stalls teardowns.
Sources. CPUC Decision D.24-09-020 energization targets and the CPUC energization page; CPUC energization delay form; PG&E Express Connect published averages; PG&E Building & Renovation Services. Results are a guide based on the dates you enter, not legal advice or a guarantee.